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Shipping & Delivery

                                                                          
We offer free shipping to all areas in Hong Kong
 
Hong Kong
HK Island, Kowloon, Clearwater Bay, Sai Kung, and Tseung Kwan O for orders over HK$300. For locations in New Territories and Outlying Islands, we offer free delivery for orders over HK$500. A shipping fee of HK$50 is added to orders below the minimum amount. The delivery service is available Monday - Saturday (excluding Sundays and Public Holidays) 
 
Macau
We offer free shipping to Macau for all orders over $800. A shipping fee of HK$80 is added to orders below the minimum amount.
 
Processing Time
Orders received before 6pm Monday - Saturday will be processed within 24-48 hours pending item availability, payment verification, and authorization of any prescription items. Orders placed after 6pm will begin processing the following business day (excluding Sundays and Public Holidays). Our standard shipping time is 3 working days from the date of your order. Orders being delivered to outlying islands require an additional (1) working day to process. You will receive confirmation of your delivery date within 48 hours of your order being placed via email.
 
Outlying Islands
Items will be sent via SF Express for orders being delivered to Discovery Bay, Tung Chung, Ma Wan, Park Island, Lantau Island, Cheung Chau, Lamma Island and Peng Chau. We will provide you an estimate time of delivery by email or phone.  
 
Receiving Deliveries 
We understand you may not be home during your delivery time. Please remember to leave drop-off instructions in the comment section during checkout (front door or management office) and know that we are not responsible for items after delivery.
 
Returns and Exchanges 
If you received a wrong item or if there is a quality issue with the product, you can return or exchange the item within 14 days of delivery at no extra cost. All items must be in its original packaging, unused, and in sellable condition. 
 

Free Next Day Delivery 
We offer Free Next Day Delivery for orders over $1000 and place order before 2pm. A shipping fee of $80 is added if orders below $1000. Next day delivery is available to most areas of HongKong including HK Island, Kowloon , Tseung Kwan O, Clearwater Bay and Sai Kung.Please login to your account to see if your area and items are eligible for Next Day Delivery Service. If any reason your order cannot be delivered the next day, your shipping fee will be refunded. 

 
For questions or concerns please email us at  enquiries@vetopia.com.hk  or give us a call Monday - Friday : 2915-9262

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