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Shipping & Delivery

We offer FREE SHIPPING to all areas in Hong Kong
Hong Kong
HK Island, Kowloon, Clearwater Bay, Sai Kung, and Tseung Kwan O for orders over HK$300. For locations in New Territories and Outlying Islands, we offer free delivery for orders over HK$500. A shipping fee of HK$50 is added to orders below the minimum amount. The delivery service is available Monday - Saturday (excluding Sundays and Public Holidays) 
Processing Time
Orders received before 5 pm Monday - Saturday will be processed within 24-48 hours pending item availability, payment verification, and authorization of any prescription items. Orders placed after 5 pm will begin processing the following business day (excluding Sundays and Public Holidays). Our standard shipping time is 3 working days from the date of your order. Orders being delivered to outlying islands require an additional (1) working day to process. You will receive confirmation of your delivery date within 48 hours of your order being placed via email.
Outlying Islands
Items will be sent via SF Express for orders being delivered to Discovery Bay, Tung Chung, Ma Wan, Park Island, Lantau Island, Cheung Chau, Lamma Island, and Peng Chau. We will provide you an estimated time of delivery by email or phone.
Building with 'No Lift' / Old Building
There will be a fixed extra charge of $50 for no lift building on the 3rd floor or above. Please hand $50 in cash to our driver upon delivery or if no one will be home to receive your order, please notify us by email in advance so we could arrange an online pay link to complete payment. 
** Please note that If payment can not be made upon the driver's arrival, your delivery might reschedule to another time when payment is made.
Receiving Deliveries 
We understand you may not be home during your delivery time. Please remember to leave drop-off instructions in the comment section during checkout (front door or management office) and know that we are not responsible for items after delivery.
Returns and Exchanges 
If you received a wrong item or if there is a quality issue with the product, you can return or exchange the item within 14 days of delivery at no extra cost. All items must be in its original packaging, unused, and in sellable condition.

Free Next Day Delivery
We offer Free Next Day Delivery for orders over $1000 and order placed before 2 pm (Next Day Delivery Service is for eligible items only - In stock items). A shipping fee of $80 is added if orders below $1000. Next day delivery is available to most areas of Hong Kong including HK Island, Kowloon, Tseung Kwan O, Clearwater Bay, and Sai Kung. Please login to your account to see if your area and ordered items are eligible for Next Day Delivery Service. If any reason your order cannot be delivered the next day, your shipping fee will be refunded.  

For questions or concerns please email us at  [email protected]  or give us a call Monday - Friday within office hour: 2915-9262