Customer Service

Customer Service


Payment online is completed by Stripe & PayPal, which supports Visa, Mastercard, American Express and Discovery Card. You do not need a PayPal account to use this payment service with Vetopia Limited. Alternatively, you can pay by bank transfer. We do not accept personal checks, money orders, or cash. Vetopia Limited reserves the right to refuse an order of there is non-payment. 

Terms of Use

Vetopia Limited reserves the right to make changes to the site, including price changes. All prices are accurate at the time of listing. You will be charged the price that was applicable at the time your order was made. Should an item be unavailable, Vetopia Limited reserves the right to withdraw such item from the order, but every effort will be made to substitute that item with cusotmer's approval. 

Customer Feedback 

Let us know how we're doing! Is there a favorite item you don't see on our site? We are always searching for the best products to add to our product base. We know it's not always easy finding quality products for our pets, that's why we value your suggestions for products you just can't find or may not be easily accessible here in Hong Kong. We'll do our best to locate these items and make available to you. 

Vetopia Limited 

G/F, 256 Shau Kei Wan Road

Shau Kei Wan, Hong Kong

t: (852) 2915 9262

f: (852) 2915 9789