EVERY HKD $1 SPENT =   UP TO 3 VETPOINTS

What's Your Status?

The Perks

Terms and conditions apply:

  • VetPoints are valid for 12 months
  • VetPoints and discount offers cannot be used concurrently
  • Each member can enjoy birthday offer once a year
  • Each eligible member can enjoy pet's birthday offer once a year
  • Birthday month will be automatically set to the first pet's birthday month for owners with multiple pets
  • Tier upgrade gift will be delivered within the month of upgrade
  • A membership year lasts 12 months from the date you enrolled, renewed, upgraded, or downgraded to your current tier.
  • In case of any dispute, the decision of Vetopia Limited shall be final and binding

Collect Even More Points

With so many ways to earn, they add up fast!

Get Rewarded

Start Earning Today

Create a free account and start earning points with every purchase!

FAQs

How does the Vetopia Loyalty program work?

Once you register on Vetopia, you are automatically welcomed as a member of Vetopia Club and start your journey with us.​

We have 3 tiers in our membership program:​

Vetopia Club: Upon registering, you will automatically enter Vetopia Club level in the loyalty program​

Vetopia Platinum: Once you have reached a total spending of $8,800 - $27,999 in 12 months, you will move into the Vetopia Platinum tier and enjoy many more benefits​, included higher VetPoint reward earning rates.

Vetopia Diamond: Once you have reached a total spending of $28,000 in 12 months, you will move into Vetopia Diamond, our highest level, with our most exclusive benefits, and our highest level of VetPoint earning rewards.
How does Friends Referral work?

Easy! Simply log in and go to your Reward Page to share your Unique Referral Link with your friends via WhatsApp, Facebook or Email.

When your friends registered as a new member via this link, they will receive HK$100 off their first purchase upon spending over HK$600.

You will then receive 2,000 VetPoints after your friend has redeemed the offer, and your VetPoints can be used as cash discounts off your next order, or be used to redeem exclusive reward items.

Share the joy with your friends and earn more VetPoints today!
When will my Membership tier expire?

A membership year lasts for 12 months from the date you have entered your current tier.
How do I maintain my Platinum or Diamond level status?

To maintain your current membership tier, all you need to do is maintain the yearly total spending amount within the next 12 months.

Vetopia Platinum qualifies by spending upon HK$8,800 in a year, and Vetopia Diamond by spending upon HK$28,000 in a year.
How do I earn VetPoints?

It's simple!

Every purchase you made at Vetopia earns VetPoints.
Vetopia Club members earn 1 VetPoint for every $1 spent| Every 50 VetPoints can be redeemed for $1 discount.


Secret tip: the higher your Vetopia Loyalty tier, the greater rate at which you earn VetPoint , up to 3 VetPoints for every $1 spent.
Additionally, you can earn VetPoints by completing reward tasks, such as filling out pet information, writing reviews, and referring friends.

* Your VetPoints will be credited 14 days after completing your purchase; returned items will not be eligible for VetPoints.
When will my VetPoints expire?

VetPoints will be expired 12 months from the day the points are earned.
How do I redeem the VetPoints?

That’s easy!

1. VetPoints can be redeemed as a cash discount off your order at checkout.
2. VetPoints can also be used to redeem special gifts, promotion items, rewards and other cool stuff.​
*VetPoints cannot be used in conjunction with discount code and recurring order discount.
Can I transfer my VetPoints to someone else?

Sorry, no, VetPoints can only be used by the account holder and cannot be transferred to another party. ​
What if I return an item I purchased using VetPoints?

If you purchase an item using VetPoints and then return the item, the VetPoints will be refunded to your account.

Note that returns for goods paid for with VetPoints cannot be refunded in cash.

The usage of VetPoints may vary from time to time at the discretion of Vetopia.
How to get a 10% discount for new members?

How to get a 10% discount for new members?
Please subscribe to our email list when you register as a member. You will receive a thank-you email, and then within 5 to 10 minutes, you will receive another email containing a unique 10% discount code. This code will start with 'NEW-10-XXXX'. Sometimes this email may end up in your spam folder, so please check there!