Menu

You have no items in your shopping cart.

Buddy Box

Vetopia – Buddy Box delivers a premium selection of all natural treats or chews, along with irresistible durable toys, great grooming products and accessories for your Buddy monthly. Make every month a surprise party for your Buddy! 

Does size matters?
Yes it does! We have 3 sizes of Buddy box for you to choose.

XSamll to Small Breed – Below 15kg

Medium to Large Breed – 15 to 40kg

XLarge Breed – Over 40kg 

 

What if my dog got allergies to a certain food?
Please let us know in the ‘Any special disease/condition’ comment section when you are creating your dog’s profile. We will try our very best to specially avoid any potential allergens from your Buddy Box. 

How much is Buddy Box?
The Buddy Box costs $380 per month and is available on an automatic monthly subscription or one-off purchase.

You can also give a Buddy Box as a gift to friends and family pets, simple choose the ‘Give as a Gift’ option. 

When will I be billed?
You will be billed for the first time as soon as you start your plan. Your next billing cycle will coincide with the date of your next delivery (Every month).  

When will I receive my Buddy Box?
Once payment has been confirmed, we will deliver your order within 3-5 working days from your ordering date. We will inform you by email if order can’t be delivered on time.

How do I cancel my subscription?
Simply just log in to your account then,

  1. Click 'My Recurring Order' under 'My Account',
  2. Select the order then click on 'Cancel' button on the right upper corner,
  3. Confirm cancel.

*Or you can always reach out to us for more assist

Please note:
Please cancel at least 3 days prior to your renewal day to avoid any additional charges (Renewal date is your purchase date on your first order). You could always log into your account and check.

Will I get a reminder of my upcoming Buddy Box?
We’ll send out a reminder email to your registered email 7 days before your auto-renewal day.
If you would like to add some extra items, food or accessories and have them deliver at the same time, you could create a new regular order and complete payment as usual.

There’s no charge for delivery of extra items and products no matter how big or small, just enter the free shipping discount code from your Buddy Box reminder email.

Can I purchase Buddy Box with my pet’s regular supplies in just one order?
You could purchase your regular pet supplies with Buddy Box ‘Give as a Gift’ option.
Since Buddy Box monthly subscription is billed separately, so you will need to place two separate orders, but we can make sure we deliver all of your items together with no charge for shipping.

Can I send Buddy Box as a gift to my friend?
Definitely.
Click ‘Give as a Gift’ Buddy Box, enter your friend’s dog details when creating dog profile and his/her details at checkout page (address & telephone number). This exciting surprise box will be at your friend’s doorstep 3-5 working days after you placed the order.

Can I reorder the items from Buddy Box?
Yes you may! Nearly all our Buddy Box items are available in our store, but please contact us if there’s anything you can’t find.