COVID-19 Safety at Vetopia

The fifth COVID wave has caused much uncertainty and concern in Hong Kong.

At Vetopia, we're making sure we can serve every pet with fast, convenient and safe delivery, and have added additional COVID-19 precautions to help protect you and your family.

Vetopia's extra COVID-19 safety.

At Vetopia, COVID-19 safety is central to what we do - for every team mate, every order, and every customer.

Being run by veterinary professionals, we understand how important disease prevention and control is, and are actively taking COVID-19 prevention steps.

Warehouse and Office Sterilisation.

As a pre-emptive precaution, Vetopia's warehouse and entire offices have been sterilised using a natural, pet safe fog with a 99.99% effectiveness against bacteria, fungi and viruses (including all COVID strains).

Precautionary Testing.

All Vetopia staff who are in the office (including warehouse packing staff and Vetopia drivers) are regularly tested for COVID-19. Fortunately, up to this point, all office team, warehouse team or driver team member have tested negative.

Split Teams and Work-From-Home.

Vetopia staff are working in split teams to further minimise risk, and all team members who are able to do their job remotely are currently working from home.

Delivery Options.

We offer a number of delivery options, including contactless delivery or leaving your order in your building lobby. Just let us know and we're happy to help.

We are also actively monitoring government instructions about buildings under lockdown and making special arrangements for those affected so pets still get food and we can take care of our four-legged friends, whilst minimising any chance of infection.