How to make a recurring order
1. Log into your Account
Visit the login page, enter your email address, and password to access your account.
Please note: An account is required to set up a recurring order. If you don't have one, you can create it here.
2. Search for Products
Click the 'magnifier' sign to search for products. A 'R' icon will be shown on the top-left of the product image for the products that can be ordered recurringly.
The percentage indicates the discount you may enjoy in your first recurring order. Choose the size and quantity you need.
3. Select Recurring Order Option
Click the second purchase option and choose your order frequency (available options ranging from once a week to every six months).
Add the product to the cart and proceed to checkout.
Please note:
- Recurring orders that are over HK$300 enjoy free shipping, otherwise a shipping fee of HKD$80 will be charged additionally.
- Your subscription can only be amended after your third recurring order has been generated.
4. Payment & Order Processing
For Recurring Order, credit card is the only accepted payment method as the order will be automatically generated according to the order frequency you chose.
All recurring orders will be billed to your credit card on the order placement date.
Please note:
- You will receive a reminder email 5 days before the order placement date.
- If one of your product(s) included in your recurring orders is/are out of stock or facing fluctuating supply, we will notify you and suggest available alternatives.
VetPoints and other Vetopia general campaigns and promotional discounts cannot be applied to recurring orders.
By continuing with your payment, you agree to the regulations of our Recurring Order program (including, but not limited to the following):
- 1. Your payment card will automatically be charged at the order frequency you choose until your subscription has been paused or canceled.
- 2. You are required to commit to a minimum of three deliveries for your recurring order. Your first three orders cannot be changed, paused, or canceled. Shipping fee may be charged if the order value is below HK$300.
- 3. Prices will be updated accordingly to suppliers' price adjustments automatically.
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