Shipping

Do you offer free shopping?

Yes, we offer Free Shipping to all areas in Hong Kong and Macao for purchases above HKD$300.

If your purchase is below $300, there is a small shipping fee of HKD $80.

Which areas in Hong Kong do you deliver to?

We deliver everywhere in Hong Kong, Kowloon and New Territories, and even to outlying islands (Discovery Bay, Tung Chung, Ma Wan, Park Island, Lantau Island, Cheung Chau, Lamma Island, and Peng Chau).

Which areas of Macao do you ship to?

We also do our best to ship to all areas of Macao as well!

How quickly will I get my order?

Our standard delivery is within 3 business days for Hong Kong (incl. outlying islands) but in most cases, we do delivery much sooner than that! Deliveries will be arranged either by our drivers or S.F. Express.For Macao orders , deliveries are arranged twice a week thus the estimated delivery time is within 2-4 business days. Please ensure delivery details are provided in Chinese.Fulfillment may be subject to extra 1-2 business day(s) delay when orders are placed during long holidays or special promotions. Appreciate your understanding.If you’d like your delivery at a particular time we’ll do our best to accommodate. Please make a note in the ‘Special Instructions for Delivery’ section prior checkout.

Is there any additional delivery charge if I live in a building with no lift?

There is no additional charge if the delivery is to the 3rd floor or below in a building with no lift.

There will be a fixed extra charge of $50 if we are delivering above the 3rd floor in a building with no lift.

Please hand $50 in cash to our driver upon delivery or if no one will be home to receive your order, please notify us by email in advance so we could arrange an online pay link to complete payment. Our drivers keep this payment.

** Please note that If payment cannot be made upon the driver's arrival, your delivery might reschedule to another time when payment is made.

Do you ship to China or overseas?

We currently ship to all areas of Hong Kong and Macao. We're not shipping to Mainland China at present, but we're constantly expanding, so stay tuned to our newsletter and social media for any updates and news.

Will shipping fee be charged if my order is under HK$300 after redeeming VetPoints?

Unfortunately, shipping fee will be charged as VetPoints already offered a monetary discount.

Products

Can I get any recommendations on what to get for my pet?

Certainly - We’re here to help! Everyone at Vetopia knows our products.

We would be happy to understand your needs and recommend the best products and solutions for you and your pets.

Please click on the blue message bubble in the bottom right of the screen, send us a Whatsapp at 9663 3061, contact us via email at enquiries@vetopia.com.hk or call us on 2915 9262

Vetopia doesn't carry the product that I want, can you help?

Absolutely. Please email us at enquiries@vetopia.com.hk for the product or brand that we do not carry. We will try our best to source the product for you, or make some suggestions about great alternatives.