Yes, we offer Free Shipping to all areas in Hong Kong and Macao for purchases above HKD$300.

If your purchase is below $300, there is a small shipping fee of HKD $80.



我們在香港(包括離島地區)的標準交貨期均在3個工作日內,但在大多數情况下,我們的交貨期會比這快得多。訂單會由我們的送貨團隊或順豐速運派送。 至於澳門訂單,我們會每週安排兩次送貨,預計送貨時間為2-4個工作日。請確保送貨資料以中文填妥。 長假期或特別推廣活動後訂單較多,出貨安排或受影響延遲額外1 - 2 個工作日。不便之處,敬請原諒。 如果您希望在特定時間送貨,我們將盡最大努力為您安排,請在結帳前在「送貨特別說明」部分注明。

There is no additional charge if the delivery is to the 3rd floor or below in a building with no lift.

There will be a fixed extra charge of $50 if we are delivering above the 3rd floor in a building with no lift.

Please hand $50 in cash to our driver upon delivery or if no one will be home to receive your order, please notify us by email in advance so we could arrange an online pay link to complete payment. Our drivers keep this payment.

** Please note that If payment cannot be made upon the driver's arrival, your delivery might reschedule to another time when payment is made.




Certainly - We’re here to help! Everyone at Vetopia knows our products.

We would be happy to understand your needs and recommend the best products and solutions for you and your pets.

Please click on the blue message bubble in the bottom right of the screen, send us a Whatsapp at 9663 3061, contact us via email at or call us on 2915 9262