Recurring Order

What are the benefits of joining Vetopia's Recurring Order Program?

- At Vetopia we understand about being busy pet owners - because we are too! We hope our Recurring Order Program saves you time, gives you peace of mind and allows you to spend more time with your pets!

Awesome deals with recurring orders, including 20% off your first recurring purchase, and a 3% discount on all subsequent orders. Delivery frequency is completely up to you, with any any time from 1 week to 6 months. And we can easily help you to manage your recurring order: you can skip or cancel anytime, swap products, change your recurring frequency, add a product or even change the quantity.

Please note that your first three deliveries are fixed (cannot be changed, pause or cancel) but if you call us we're always willing to do our best to be flexible.

How do I create a Recurring Order?

Easy! Most items have a recurring order "Subscribe and save" tab. Just click this tab, choose your delivery frequency, add to your cart and you're good to go.

How often will my order be delivered?

You can choose the delivery frequency that suits you, and we'll get your order to sent according to your needs. We recognize that owning pets can be complicated. You might require food every month, flea and tick treatment every three months and shampoo every two months. That's why we have a lot of flexibility in our recurring order program. The longest period between recurring orders is six months.

Am I able to checkout with different products with different recurring frequency at the same time?

- Yes! Our recurring program works if you have different items and different delivery frequencies in the same order. We will follow your schedule to deliver your recurring items according. ** Please be reminded that each delivery must reach our minimum free delivery fee of HKD$300, a shipping fee of HKD$50 will be charged if not.

Can I add more products to my recurring order?

- We're working on this feature at the moment and should have it ready in the next few weeks.

For the moment, please contact us and we'll be happy to help you add any products you need.

When will I be billed?

- You will be billed for your first delivery as soon as you start your plan. Your next billing cycle will coincide with the date of your next delivery. You could manage your recurring order any time through the ‘My Recurring Order’ tab on your account information page.

Will I get a reminder of my upcoming recurring order?

- Yes, you will receive a reminder email of your upcoming recurring order 10 days before we send your order. You can make changes to your order up to three 3 days prior to shipment.

Can I cancel my recurring order?

- Yes you may, but we do require people to commit to a minimum of three deliveries for your recurring order. Alternatively, if the product you ordered is not suitable just let us know and we can change it to something else, or change the delivery frequency. Any questions please let us know, we're always happy to help.

Are there any other important points about the Recurring Order Program?

- There are a couple of points to remember about our recurring order program. Please note the followings:

1. You can't cancel the recurring order before 3 deliveries. But you can skip shipments or cancel any time after three deliveries.

2. If your order is less than HKD$300 there will be a delivery fee of $50 (as with all orders on Vetopia). Otherwise, the recurring order program is really flexible and is designed to suit your needs.

3. VetPoints and discount rules cannot be apply together with Recurring Order.