VetPoints FAQ

What is the Vetopia Club? And how do I join?
Answer goWhen you register on Vetopia you are automatically welcomed as a member of The Vetopia Club. We have 3 tiers in our membership program: Vetopia Club, Vetopia Lover and Vetopia VIP. The higher your membership tier, the more Vetpoints you earn, meaning more discounts and savings. There are lots of different ways to earn VetPoints, including leaving a review, purchasing items, referring a friend or following us on social here...

How do I earn and spend Vetpoints?
You can earn Vetpoints by making a purchase, referring a friend, leaving a product review, and more... we'll even give you a nice birthday present of Vetpoints every year. You can redeem your points at checkout as cash, or redeem special offers and vouchers on your Reward Page.

When will my VetPoints expire?
VetPoints expire 12 months after they are earned.

What are the terms & conditions for VetPoints?
VetPoints will be available to use from 30 days after purchase. VetPoints may not be transferred to other people or redeemed for cash. The redemption rate of VetPoints may vary from time to time at the discretion of Vetopia. Should items be refunded or returned, the corresponding VetPoints will be refunded from your VetPoints account,